Terms Of Service

TERMS OF SERVICE

Last updated: 25-2-2026

This website is operated by Hawkinsboutique (“Company”, “we”, “us”, “our”). By accessing or using this website, including purchasing products, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any other policies referenced herein.

If you do not agree to all Terms, you must not use this website or our services.

1. ELIGIBILITY & ACCEPTANCE

By using this website, you confirm that:

  • You are at least 18 years old or the legal age of majority in your jurisdiction.

  • You are legally capable of entering into binding contracts.

  • You are purchasing products for personal, non-commercial use unless expressly agreed otherwise.

Continued use of the site constitutes acceptance of any updated Terms.

2. ONLINE STORE TERMS

You may not use our products or services for any unlawful purpose or violate any applicable laws, including but not limited to consumer protection, customs, and import regulations.

Any attempt to interfere with the website, payment systems, logistics, or security features will result in immediate termination of access and possible legal action.

3. PRODUCT INFORMATION & ACCURACY

We make reasonable efforts to ensure product descriptions, images, sizing, and pricing are accurate. However:

  • Product images are illustrative; colors and fit may vary due to screen settings, lighting, or manufacturing batches.

  • Measurements may vary slightly due to production tolerances.

  • We do not guarantee that descriptions are error-free or perfectly current.

By purchasing, you accept these reasonable variations.

4. PRICING & AVAILABILITY

All prices are shown in the displayed currency and are subject to change without notice.

We reserve the right to:

  • Correct pricing errors at any time

  • Cancel orders placed under incorrect pricing

  • Limit quantities per order, household, or customer

An order confirmation email does not constitute acceptance of your order.

5. FORMATION OF CONTRACT

A legally binding contract is formed only when your order has been accepted and dispatched.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to:

  • Suspected fraud

  • Incorrect information

  • Inventory limitations

  • Abuse of returns or chargebacks

6. SHIPPING, DELIVERY & DROPSHIPPING DISCLOSURE

6.1 Shipping Model

All products are shipped directly from our international suppliers, primarily located in China.

6.2 Delivery Timeframes

Estimated delivery times are provided as guidelines only and are not guaranteed. Delays may occur due to:

  • Customs processing

  • Carrier delays

  • Weather

  • High-volume periods

  • International logistics constraints

By ordering, you expressly accept these risks.

6.3 Customs, Duties & Taxes

Any customs duties, import taxes, clearance fees, or handling charges imposed by local authorities are solely the responsibility of the customer. We do not refund orders refused due to unpaid customs charges.

7. RETURNS, REFUNDS & EXCHANGES

Returns and refunds are governed strictly by our Return & Refund Policy, which forms part of these Terms.

We do not offer refunds for:

  • Buyer’s remorse

  • Delays outside our control

  • Incorrect address provided by the customer

  • Refused deliveries

  • Normal wear and tear

Any attempt to bypass our policies through chargebacks may result in permanent account restriction.

8. CONSUMER GUARANTEES (NEW ZEALAND)

Nothing in these Terms excludes rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where applicable.

However, where permitted by law:

  • Remedies are limited to repair, replacement, or refund at our discretion

  • Liability does not extend to indirect or consequential losses

9. ACCOUNT & BILLING INFORMATION

You agree to provide accurate, complete, and current billing and shipping information.

We are not responsible for losses arising from incorrect details supplied by you.

10. THIRD-PARTY TOOLS & LINKS

We may provide access to third-party services “as is”. We are not responsible for their content, performance, or failures.

Use of third-party tools is entirely at your own risk.

11. USER CONTENT & COMMUNICATIONS

By submitting reviews, feedback, images, or messages, you grant us a perpetual, royalty-free, worldwide license to use such content for marketing and operational purposes.

We reserve the right to remove content deemed misleading, abusive, or fraudulent.

12. PROHIBITED USES

You may not:

  • Commit fraud or payment abuse

  • Manipulate pricing or promotions

  • Harass staff or abuse support channels

  • Violate intellectual property rights

  • Use automation or scraping tools

Violation results in immediate termination and possible legal action.

13. DISCLAIMER OF WARRANTIES

All services and products are provided “as is” and “as available”, to the maximum extent permitted by law.

We do not guarantee uninterrupted service, error-free operation, or specific outcomes.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Annagrace-Wellington shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Lost profits, savings, or data

  • Delays or failures outside our control

Total liability shall not exceed the amount paid for the product in question.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Annagrace-Wellington from any claims arising from:

  • Breach of these Terms

  • Misuse of the website

  • Violation of laws or third-party rights

16. TERMINATION

We may suspend or terminate access at any time, without notice, for violations of these Terms or suspected abuse.

Termination does not affect accrued rights or obligations.

17. SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions remain in full force.

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Annagrace-Wellington and supersede all prior communications.

19. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of New Zealand. Any disputes shall be resolved exclusively in New Zealand courts.

20. CONTACT INFORMATION

Questions regarding these Terms should be sent to:
📧 info@hawkinsboutique.com